Canoga PerkinsProgram Manager.
Apr 2023 — Mar 2026
- Solely designed and drove adoption of a PMO governance restructure (PMO 2.0) — RACI, decision log, threshold-based escalation flow, and a 4-system integration architecture (GitLab · Salesforce/Dynamics · DocuSign · SAP ERP) into Smartsheet on a ≤3-day decision SLA — the governance mechanism behind the 13% time-to-market cut on a software-defined data-center switch delivered by 8 XFN teams / 50+ engineers in 31 months.
- Increased DAU 56% (cumulative) with a +193% early-ramp spike in the first 2 months by operationalizing a cross-functional AI adoption program — intake→execution workflows, comms cadence, training assets, success metrics, and governance reporting.
- Avoided ~$0.9M/yr in costs by establishing a single plan-of-record across 5 sites (India, Singapore, Ukraine, Pakistan, Greater LA) and driving 4,700+ GitLab issues to closure via weekly risk/dependency reviews.
- Uncovered $1M+ in procurement savings opportunities, then wrote the PRDs, user stories, acceptance criteria, and prototypes for two AI build-outs — a SharePoint-backed RAG knowledge base and a human-in-the-loop procurement automation tool with live lead times, pricing, inventory, and ERP-ready updates — reducing manual work 60% and generating $85K in verified savings.
- Wrote PRDs, user stories, acceptance criteria, and Figma prototypes for a customer-facing Product Support portal covering Support · Repair · RMA · Documentation — cloud-native NMS delivery lifted ticket closure ~20% with tightened RBAC + 2MFA.
- Hired, interviewed, and led a team of 3 project managers — 3+ years of formal people management with weekly 1:1s, quarterly reviews, and format/craft mentoring.
- Worked directly with Legal to negotiate NDAs and partnership agreement terms, moving external partners from NDA → scoped engineering asks → paid pilot with defined success criteria.
- Managed partner relationships daily for 3+ years through Microsoft Dynamics CRM — accounts, dashboards, workflow automation, email campaigns, and cross-system integrations.
- Reduced NPI lead time 18% by onboarding Sanmina (EMS/3PL), adding SLAs + build readiness gates, and enforcing stage-gates (req/design/EVT/DVT/PVT) through SOW milestones and program RAID.